Privacy Policy
This Privacy Policy explains what information we collect when you use Spoke Package Tracker at spokepackagetracker.com (the "Site"), how we use it, and the choices you have. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.
When we refer to “Circuit Routing Limited,” “we,” or “us” in this policy, we mean Circuit Routing Limited Solutions Inc., which controls the information Circuit Routing Limited collects when you use the Site. We refer to all of products and services offered by Circuit Routing Limited as “Site” in this policy.
What information we collect about you
We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
Information you provide to us
We collect information about you when you input it into the Services or otherwise provide it directly to us.
- Tracking numbers: When you track a package, we collect the tracking number you enter and the courier it belongs to, so we can look up its status.
- Messages to us: If you email us, we collect your email address and whatever you include in your message.
Information we collect automatically when you use the Services
We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.
Your use of the Services: We keep track of certain information about you when you visit and interact with any of our Services. This information includes the features you use and how you interact with our Services.
Device and Connection Information: We collect information about your computer, phone, tablet, or other devices you use to access the Services. This device information includes your connection type and settings when you install, access, update, or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience. How much of this information we collect depends on the type and settings of the device you use to access the Services.
Cookies and Other Tracking Technologies: Circuit Routing Limited may use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to recognize you across different Services and devices. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. Note that if you do so some parts of our Services may not function properly.
How we use information we collect
How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
To provide the Site: We use the tracking numbers you enter to fetch package status from couriers and show it to you.
To improve the Services: We use information you provide us to improve our Services. For example, we look at the way you use our services and the feedback you provide us to design and build new features.
Customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services.
To show ads: We show ads to keep the Site free. See "Advertising" below.
For safety and security: We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies.
To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
Legal bases for processing (for EEA users): If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:
We need it to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services;
It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests;
You give us consent to do so for a specific purpose; or
We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.
Advertising
We use Google AdSense to show ads on the Site. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this Site or other websites. Google's use of advertising cookies lets it and its partners serve ads to you based on your visits to this Site and/or other sites on the Internet.
You can opt out of personalized advertising in Google Ads Settings. You can opt out of other vendors' use of cookies for personalized advertising at optout.aboutads.info. To learn more, see how Google uses information from sites that use its services.
If you're in the EEA, the UK, or Switzerland, we ask for your consent before using cookies for personalized ads. You can change your choice at any time through the consent banner.
Cookies
We use three kinds of cookies:
- Essential cookies, which the Site needs to work.
- Analytics cookies [e.g. Google Analytics], which help us understand how the Site is used.
- Advertising cookies, described above.
You can block or delete cookies in your browser settings, and you can manage your consent choices through our consent banner. Blocking some cookies may affect how the Site works.
Who has access to the collected data
Only our personnel, the services in charge of control (especially: external auditor) and trusted third-party applications may have access to your personal data. Government agencies may also be recipients of your personal data, exclusively to meet legal obligations, or representatives of the law, ministerial officers and organizations responsible for the collection of debts.
How we share the information we collect
We don't sell your personal information for money. We share information with service providers who help us run the Site, such as hosting, analytics, and package-status providers. We also share it with advertising partners like Google, as described in "Advertising." We may disclose information when the law requires it.
How we store and secure information we collect
Information storage and security
We use data hosting service providers in the EU to host the information we collect, and we use technical measures to secure your data. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. We will respond to requests about this within a reasonable timeframe.
Sensitive and private data exchange for our Services happen over an SSL secured communication channel and is encrypted and protected with digital signatures.
We never store passwords in our database; they are always encrypted and hashed with individual salts.
How long we keep information
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
- Tracking lookups: We keep the tracking numbers you look up only as long as we need them to provide the Site.
- Messages: We keep your messages as long as we need them to answer you and to keep a record of support requests.
Your right to delete your information
At any point you have the right to request that we delete all the information we hold about you. You can do so by emailing support@spoke.com, and letting us know that you want all data to be deleted.
California residents
If you live in California, you have the right to know what personal information we collect, to ask us to delete it, and to opt out of the "sale" or "sharing" of your personal information for targeted advertising. To opt out, use the consent banner or the Google Ads Settings link above, or email us. We won't treat you differently for using these rights.
Children
The Site is not directed to children under 13, and we don't knowingly collect their personal information.
Changes to this privacy policy
Circuit Routing Limited has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about Circuit Routing Limited, or this Privacy Policy please contact us at: support@spoke.com
Last updated: October 16, 2026